Privacy Policy
Paketleriz Privacy Notice
As Paketleriz, we show essential care and sensitivity for the protection of your personal information. For this reason, we are sharing the process related with the processing of your personal information via Privacy Notice with a concern of transparency.
This Privacy Policy aims to disclose how we collect and process your personal information via the website, products and services (including the payment services) and all applications of Paketleriz (hereafter all of them will be referred to as “Services”) without considering how you used or reached those Services.
Paketleriz offers services to its customers in two ways:
Access to products or services with minimum information required for shopping without being a member,
As a member, you can have a customized shopping experience and allow us to further process your information and profile it so that we can provide customised shopping experience
If you are a member;
By analyzing your previous orders, we can offer the complementary parts of the products you have previously purchased so that you can buy them easily,
By seeing your past orders on a single page, we can manage your orders without the need to call customer service,
We can offer you products similar to the products you have bought before,
We can show you other products that are compatible with a product you just bought,
We can present the best selling products on our site to your attention,
In short, it is possible for us to create a user experience that suits your general shopping taste and habits.
1. Identity and Contact Information of the Data Controller
The data controller related with the collecting and processing your personal data compatible with General Data Protection Regulation (“GDPR”):
Paketleriz Depolama ve Lojistik Anonim Şirketi
Address: Hadımköy, Hastane Mah, Mehmet Akif Ersoy Cd. No:13, 34555 Arnavutköy/İstanbul
Telephone Number: 0850 303 40 85
Website: paketleriz.com
2. Contact Details of Data Protection Officer
In order to supervise the process of protecting your personal data, we assigned a data protection officer. You can contact our protection officer regarding this Privacy Policy and processing your personal data any time you want.
You can reach contact details of our protection officer below:
Address: Hadımköy, Hastane Mah, Mehmet Akif Ersoy Cd. No:13, 34555 Arnavutköy/İstanbul
E-Mail: [email protected]
3. What type of personal data is gathered and processed by Paketleriz?
With the purpose of providing our services, when you create a Paketleriz account, give information via online electronic forms, provide information updates by logging into your Paketleriz account and contact us by other options, we collect your personal data.
3.1. Information We Collect
We may collect the following types of data:
Full Name
Email Address
Phone Number
Shipping and Billing Address
Order and Transaction Details
Connected Marketplace Account Information (e.g., Amazon Seller ID, API tokens)
Preferred Shipping Carrier
Product and Inventory Information
3.2. How We Use Your Information
Your personal data is used strictly for the following purposes:
To provide access to our services and marketplace integrations
To sync and manage orders and inventory from marketplaces such as Amazon
To fulfill orders and coordinate with shipping carriers
To provide customer service and support
To comply with legal obligations and resolve disputes
To improve our platform, detect misuse, and monitor system performance
3.3. How We Store and Protect Your Data
We use secure servers, encrypted databases, and access controls to protect your data from unauthorized access, loss, misuse, or alteration. Sensitive information such as API credentials is encrypted both in transit and at rest.
3.4. Data Sharing
We do not sell or rent your personal data. However, your data may be shared with:
Authorized employees and contractors with a strict need-to-know basis
Integrated marketplaces (e.g., Amazon, Hepsiburada, Trendyol)
Shipping providers selected by you
Service providers (e.g., hosting, analytics, API services) under confidentiality agreements
All third parties are required to adhere to data protection obligations and must not use the data for any purpose other than what we authorize.
3.5. Data Retention and Deletion
We retain personal data only for as long as it is needed to fulfill the purposes listed above, or as required by law.
If you request, or if your account becomes inactive, we will delete or anonymize your data within 90 days unless retention is legally required. You may also request early deletion by contacting us (see section 7).
3.6. Your Rights
You have the right to:
Access your personal data
Request correction or deletion of your data
Withdraw your consent (where applicable)
Object to or restrict certain data processing activities
File a complaint with a data protection authority
To exercise any of these rights, please contact us using the information below.
3.7. Contact Us
If you have questions or concerns regarding your privacy or this policy, you can contact us at:
Email: [email protected]
Phone: +90 850 303 40 85
Address: Hadımköy, Hastane Mah., Mehmet Akif Ersoy Cd. No:13, 34555 Arnavutköy/İstanbul
3.8. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated revision date. We encourage you to review it periodically.
4. The purposes of Paketleriz in the processing for which the personal data are intended as well as the legal basis for the processing
As Paketleriz, we process your personal information to provide H Paketleriz Services and for the development of these services within the purposes stated below fully complying with law. For example, providing and developing services, optimizing the user experience on our website, providing a better user experience with personalized advertising, contacting you about your Paketleriz account and other services, providing customers service and marketing activities, offering you personalized ads, detecting and preventing fraud or illegal activities.
4.1. Providing services and execution of the contract
4.2. Our legal responsibilities
4.3. Legitimate interest
4.4. Consent
5. Does Paketleriz share your personal information?
As Paketleriz, we may share your personal information in order to effectuate the statements stated above with the categories of recipients stated below:
5.1. Other Paketleriz Users
5.2. Shipping Companies (e.g. PTS… etc.
5.3. Payment service providers
5.4. Website, application and service providers for the tools.
5.5. Law enforcers, courts, government agencies or authorize public institutions, intergovernmental or supranational organizations
5.6. Credit agencies
5.7.Third parties using our single sign on service (Apple, Google)
6. International Data Transfer
Paketleriz, headquartered in Turkey and therefore is an electronic trading platform that also servers in Turkey. Therefore, your personal data being processed and stored in Turkey. However, some of the services we use are systems belonging to international service providers. There may be limited user data in these systems. Regarding this data, it is recommended to review the Privacy Policies of the relevant
Data transfer agreements are made between the aforementioned data processors and Paketleriz.
7. The time period for the retention of the data and destruction of the data
Your personal data will be stored by Paketleriz and our service providers in accordance with the applicable data protection laws in order to fulfill the processing purposes specified in this Privacy Statement, unless a longer retention period is required or stipulated by the applicable law. At the end of the retention period, we will delete your personal data in accordance with our retention and destruction policy or anonymize your data, again in accordance with our retention and destruction policy, unless we are legally obliged to keep your personal data longer (e.g. legal compliance, tax, accounting or audit).
We will block access to your data instead of deleting it to the extent permitted and required by law.
Some of the criteria used to determine retention periods are as follows:
The existence of our service provisions with you and the continuity of those services we provide for you, for example; having had an account with us and continuing to use our services.
Existence of a legal obligation to which we are subjected to (e.g. some laws require to keep records of your transactions for a certain period of time before deleting).
We may retain data for sole purposes, if there are reasonable requirements, or if it is necessary to meet legal requirements, resolve disputes, prevent fraud and abuse, even after we close your account, or even if we no longer need this information to provide these services.
8. What are my rights?
Your rights are listed below and you can use your rights by sending an e-mail to [email protected]
Right of access: Accessing information about your personal data processed by Paketleriz and the purpose of using your personal data by Paketleriz and obtaining information relating with these issues; You have the right to request a copy of your personal data of any kind.
Right to rectification: You have the right to complete your missing personal data at any time and request correction of your inaccurate personal data.
Right to erasure: You have the right to request the deletion or destruction of your personal data where it is no longer necessary for the purposes for which it was collected.
Right to restriction: You have the right to request restrictions on the processing of your personal data as long as we determine any submission of request regarding the correction or completion of your personal data or the situations where you object to the processing of the data are justified by legitimate interests. If you request to use your right to restriction, we will only process information with your consent or for the purpose of presenting, exercising or defending legal claims.
Right to data portability: You have the right to receive personal data you share with us in a formatted, commonly used and machine-readable format, as well as transferring this information to another control unit when the data processing is done on the basis of a consent or contract and by automated means.
Right to withdraw consent: You have the right to withdraw your consent at any time where applicable.
Right to object: If your personal data is processed within the framework of our legitimate interests, you have the right to object to the processing of your personal data for reasons related to your particular situation. This right also applies for profiling. If your personal data is processed by Paketleriz for direct marketing purposes, you always have the right to object to the processing of your personal data for such marketing activities, including profiling, to the extent relevant to such direct marketing.
Right to lodge a complaint to the data protection authorities: As Paketleriz, we are ready to process your requests with precision and do our best to clarify your doubts about your privacy. However, you have the right to lodge a complaint with a competent data protection authority at any time.
9. Can Children Benefit From The Services Offered By Paketleriz?
Paketleriz does not sell products that children can buy. We sell products for children only adults can buy. If you are under the age of 18, you can only use Paketleriz Services through a parent.
10. Updating of the Privacy Notice
This Privacy Statement may be updated from time to time. All changes will be posted on this website. You can find the latest update date at the top of the Privacy Statement.
We Care About Your Privacy
This Privacy Policy explains how the personal data you provide to us is collected, used, and protected.